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Dear Tom, Wow! What an incredible group of people you have working at your dealership! We purchased a super cute 2015 Thor Citation Sprinter from Roxy in May, and we had an awesome summer traveling across the country in it. We decided to sell it a few weeks ago, and to begin a search for a larger, Class A coach. We placed an ad on Craigslist to sell it, and we were planning to consign it with you if we didn't receive any interest. Long story short....Our coach was with your service department and when a lady we had spoken to called us after 5:00 PM a week ago, on a Saturday evening and wanted us to meet her in Arcadia on Sunday so she could see it. Obviously, we knew this was going to be a big challenge since we knew your dealership was closed on Sunday. Luckily, Jason Jones was still in his office after hours, after just returning home from Las Vegas, and his "can do" attitude was awesome! We knew we were asking a lot to gain access to the coach the next day, but we had a good feeling about the lady who was interested in the coach. Jason called Brian Yoder in your service department, and Brian called us immediately and offered to meet us Sunday morning 9:00 AM to open the gate for us to get the coach. Who does that these days?!!! Not only did Brian meet us, but he also jumped right in to fix a couple of minor issues we had before we took off! Thanks to the positive attitudes of Brian and Jason, and their unselfish willingness to help us, we sold our coach that Sunday! We have had only excellent experiences with everyone we have encountered at your dealership during our buy/sale process. We can definitely recommend Palm RV to our friends and acquaintances, and we are looking forward to Roxy finding us a great deal on our next coach! Kind Regards, Chas and Valerie Polihronakis
Chas and Valerie Polihronakis
Salesperson: Roxy Reed
Dear Tom, Roxy, Rick, Lew and Wes, Thank you all again for a very pleasant transaction and for the welcome basket which was so thoughtful of you. We are loving our Forester: we took it to the Everglades for our shake-down cruise and all systems were a go. We were very glad of our 20 pages of notes from Lew's orientation! The only remaining mystery (so far as we know) is how to set the clock above the door. We'll pop in sometime for further instruction. Rich has pretty much mastered driving it. I am fine going forward, but backwards is quite a challenge yet! We're driving it up to Charleston this week and are camping out at all sorts of state and national parks with water and electric hook-ups. Haven't hooked up to water yet, so that will be an adventure. We can't wait to be on the road with it. Again, many thanks for providing such a nice purchase transaction: everyone we dealt with was professional, well versed in their areas of responsibility and a real pleasure to work with. Best regards, Nina and Rich Landen
Nina and Rich Landen
2017 Forest River Forester 2401R
VALID 05/11 - 12/31/17
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